Scopus Eşleşmesi Bulundu
1
Atıf
66
Cilt
247-254
Sayfa
🔓
Açık Erişim
Scopus Yazarları: Mustafa Bahadır Çevrimli, Burak Mat, Aytekin Gunlu, Mustafa Agah Tekindal, Zehra Günlü
Özet
Veterinary clinics and animal hospitals need to be able to meet patient expectations at the highest level and increase their level of satisfaction. It plays an important role in the profitability, productivity and sustainability of animal health service providers. In this context, the aim of the study is to develop a measurement tool about the satisfaction of patient owners and to carry out the validity and reliability study of this measurement tool. The construct validity of the Patient Ownership Satisfaction Criteria Scale (HSMK-Ö), Patient Ownership Satisfaction Rating Scale (HSMD-A) and Veterinary Clinical Satisfaction Scale (VKHM-Ö). The power analysis (80.121% strength) performed prior to starting the study was applied to 212 patients whose outcome was determined. To ensure structural validity; Cronbach alpha (α) coefficient was used in reliability analyzes. Factor analysis was applied for validity analysis. HSMK-Ö; HSMD-A; VKHM-Ö items were identified as a one-factor structure as a result of the Varimax rotation method. In the developed scales, the cronbach alpha (α) reliability coefficients calculated for 14 items in HSMK-E, 8 items in HSMDA and 18 items in VKHM-Ö were 0.759; 0.936; 0.778. When the total variance explained, there is only one factor in HSMK-Ö and VKHM-Ö in HSMD-A, and this measured value is 58.06% for each scale; 61.375%; 70.39% can be said to be measured. It can be said that HSMK-Ö, HSMD-A and VKHM-Ö measuring instruments are valid and reliable. Expanding the utilization of of satisfaction studies in patients with different sample groups is proposed to be held in Turkey.
Anahtar Kelimeler (Scopus)
Reliability
Satisfaction
Scale development
Validity
Animal hospital
Patient ownership
Anahtar Kelimeler
Reliability
Satisfaction
Scale development
Validity
Animal hospital
Patient ownership
Makale Bilgileri
Dergi
Ankara Universitesi Veteriner Fakultesi Dergisi
ISSN
1300-0861
Yıl
2019
/ 6. ay
Cilt / Sayı
66
/ 3
Sayfalar
247 – 254
Makale Türü
Özgün Makale
Hakemlik
Hakemli
Endeks
SCI-Expanded
JCR Quartile
Q4
Yayın Dili
İngilizce
Kapsam
Uluslararası
Toplam Yazar
5 kişi
Erişim Türü
Elektronik
Erişim Linki
Makaleye Git
Alan
Sağlık Bilimleri Temel Alanı-
Hayvan Sağlığı Ekonomisi ve İşletmeciliği
YÖKSİS Yazar Kaydı
Yazar Adı
ÇEVRİMLİ MUSTAFA BAHADIR,MAT BURAK,GÜNLÜ AYTEKİN,TEKİNDAL MUSTAFA AGAH,GÜNLÜ ZEHRA
YÖKSİS ID
3942814
Hızlı Erişim
Metrikler
Scopus Atıf
1
JCR Quartile
Q4
Yazar Sayısı
5