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SCI-Expanded JCR Q4 Özgün Makale Scopus
Emergency, Veterinary Clinical Services and Patient Owners Satisfaction Criteria Scales in Animal Hospitals: Validity and Reliability Study
Ankara Universitesi Veteriner Fakultesi Dergisi 2019 Cilt 66 Sayı 3
Scopus Eşleşmesi Bulundu
1
Atıf
66
Cilt
247-254
Sayfa
🔓
Açık Erişim
Scopus Yazarları: Mustafa Bahadır Çevrimli, Burak Mat, Aytekin Gunlu, Mustafa Agah Tekindal, Zehra Günlü
Özet
Veterinary clinics and animal hospitals need to be able to meet patient expectations at the highest level and increase their level of satisfaction. It plays an important role in the profitability, productivity and sustainability of animal health service providers. In this context, the aim of the study is to develop a measurement tool about the satisfaction of patient owners and to carry out the validity and reliability study of this measurement tool. The construct validity of the Patient Ownership Satisfaction Criteria Scale (HSMK-Ö), Patient Ownership Satisfaction Rating Scale (HSMD-A) and Veterinary Clinical Satisfaction Scale (VKHM-Ö). The power analysis (80.121% strength) performed prior to starting the study was applied to 212 patients whose outcome was determined. To ensure structural validity; Cronbach alpha (α) coefficient was used in reliability analyzes. Factor analysis was applied for validity analysis. HSMK-Ö; HSMD-A; VKHM-Ö items were identified as a one-factor structure as a result of the Varimax rotation method. In the developed scales, the cronbach alpha (α) reliability coefficients calculated for 14 items in HSMK-E, 8 items in HSMDA and 18 items in VKHM-Ö were 0.759; 0.936; 0.778. When the total variance explained, there is only one factor in HSMK-Ö and VKHM-Ö in HSMD-A, and this measured value is 58.06% for each scale; 61.375%; 70.39% can be said to be measured. It can be said that HSMK-Ö, HSMD-A and VKHM-Ö measuring instruments are valid and reliable. Expanding the utilization of of satisfaction studies in patients with different sample groups is proposed to be held in Turkey.
Anahtar Kelimeler (Scopus)
Reliability Satisfaction Scale development Validity Animal hospital Patient ownership

Anahtar Kelimeler

Reliability Satisfaction Scale development Validity Animal hospital Patient ownership

Makale Bilgileri

Dergi Ankara Universitesi Veteriner Fakultesi Dergisi
ISSN 1300-0861
Yıl 2019 / 6. ay
Cilt / Sayı 66 / 3
Sayfalar 247 – 254
Makale Türü Özgün Makale
Hakemlik Hakemli
Endeks SCI-Expanded
JCR Quartile Q4
Yayın Dili İngilizce
Kapsam Uluslararası
Toplam Yazar 5 kişi
Erişim Türü Elektronik
Erişim Linki Makaleye Git
Alan Sağlık Bilimleri Temel Alanı- Hayvan Sağlığı Ekonomisi ve İşletmeciliği

YÖKSİS Yazar Kaydı

Yazar Adı ÇEVRİMLİ MUSTAFA BAHADIR,MAT BURAK,GÜNLÜ AYTEKİN,TEKİNDAL MUSTAFA AGAH,GÜNLÜ ZEHRA
YÖKSİS ID 3942814