Scopus
🔓 Açık Erişim YÖKSİS Eşleşti
Emergency, veterinary clinical services and patient owners satisfaction criteria scales in animal hospitals: Validity and reliability study
Ankara Universitesi Veteriner Fakultesi Dergisi · Ocak 2019
YÖKSİS Kayıtları
Emergency, Veterinary Clinical Services and Patient Owners Satisfaction Criteria Scales in Animal Hospitals: Validity and Reliability Study
Ankara Universitesi Veteriner Fakultesi Dergisi · 2019 SCI-Expanded
DOÇENT MUSTAFA BAHADIR ÇEVRİMLİ →
Emergency, Veterinary Clinical Services and Patient Owners Satisfaction Criteria Scales in Animal Hospitals: Validity and Reliability Study
Ankara Universitesi Veteriner Fakultesi Dergisi · 2019 SCI-Expanded
PROFESÖR AYTEKİN GÜNLÜ →
Emergency, Veterinary Clinical Services and Patient Owners Satisfaction Criteria Scales in Animal Hospitals: Validity and Reliability Study
Ankara Universitesi Veteriner Fakultesi Dergisi · 2019 SCI-Expanded
DOÇENT BURAK MAT →
Makale Bilgileri
DergiAnkara Universitesi Veteriner Fakultesi Dergisi
Yayın TarihiOcak 2019
Cilt / Sayfa66 · 247-254
Scopus ID2-s2.0-85077004057
Erişim🔓 Açık Erişim
Özet
Veterinary clinics and animal hospitals need to be able to meet patient expectations at the highest level and increase their level of satisfaction. It plays an important role in the profitability, productivity and sustainability of animal health service providers. In this context, the aim of the study is to develop a measurement tool about the satisfaction of patient owners and to carry out the validity and reliability study of this measurement tool. The construct validity of the Patient Ownership Satisfaction Criteria Scale (HSMK-Ö), Patient Ownership Satisfaction Rating Scale (HSMD-A) and Veterinary Clinical Satisfaction Scale (VKHM-Ö). The power analysis (80.121% strength) performed prior to starting the study was applied to 212 patients whose outcome was determined. To ensure structural validity; Cronbach alpha (α) coefficient was used in reliability analyzes. Factor analysis was applied for validity analysis. HSMK-Ö; HSMD-A; VKHM-Ö items were identified as a one-factor structure as a result of the Varimax rotation method. In the developed scales, the cronbach alpha (α) reliability coefficients calculated for 14 items in HSMK-E, 8 items in HSMDA and 18 items in VKHM-Ö were 0.759; 0.936; 0.778. When the total variance explained, there is only one factor in HSMK-Ö and VKHM-Ö in HSMD-A, and this measured value is 58.06% for each scale; 61.375%; 70.39% can be said to be measured. It can be said that HSMK-Ö, HSMD-A and VKHM-Ö measuring instruments are valid and reliable. Expanding the utilization of of satisfaction studies in patients with different sample groups is proposed to be held in Turkey.
Yazarlar (5)
1
Mustafa Bahadır Çevrimli
ORCID: 0000-0001-5888-242X
2
Burak Mat
ORCID: 0000-0002-0455-8736
3
Aytekin Gunlu
4
Mustafa Agah Tekindal
ORCID: 0000-0002-4060-7048
5
Zehra Günlü
ORCID: 0000-0003-3399-7065
Anahtar Kelimeler
Animal hospital
Patient ownership
Reliability
Satisfaction
Scale development
Validity
Kurumlar
Selçuk Üniversitesi
Selçuklu Turkey
Metrikler
1
Atıf
5
Yazar
6
Anahtar Kelime