Scopus
YÖKSİS Eşleşti
Quality of relationship on information technology outsourcing for organizational success in hospitality industry
Journal of Hospitality and Tourism Technology · Ekim 2014
YÖKSİS Kayıtları
Quality of relationship on information technology outsourcing for organizational success in hospitality industry
Journal of Hospitality and Tourism Technology · 2014 SSCI 2 atıf
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Makale Bilgileri
DergiJournal of Hospitality and Tourism Technology
Yayın TarihiEkim 2014
Cilt / Sayfa5 · 229-244
Scopus ID2-s2.0-84915803586
Özet
Purpose – This paper aims to investigate the effects of vendor – client relationship on organizational success in the hospitality industry. The relationship between vendors and clients regarding information technology outsourcing does not always go in harmony. In the viewpoint of hospitality practitioners, information technology (IT) providers do not necessarily abide by the given promises stated on contracts, all the time. The service flows, which are mostly generated by the lack of quality relationship between vendors and clients directly affect hotels’ organizational performance.
Yazarlar (3)
1
Ali Sukru Cetinkaya
2
Mehmet Ergul
3
Muzaffer Uysal
Anahtar Kelimeler
Information technology outsourcing
IT outsourcing relationships quality
IT outsourcing service quality
IT outsourcing success
Organizational performance
Kurumlar
San Francisco State University
San Francisco United States
Selçuk Üniversitesi
Selçuklu Turkey
Virginia Polytechnic Institute and State University
Blacksburg United States
Metrikler
19
Atıf
3
Yazar
5
Anahtar Kelime