Scopus
YÖKSİS DOI Eşleşti
SJR Q3
The effects of organisational silence on work alienation in service enterprises
International Journal of Economics and Business Research · Ocak 2019
YÖKSİS Kayıtları
The effects of organisational silence on work alienation in service enterprises
International Journal of Economics and Business Research · 2019 Scopus
Prof. Dr. ALİ ŞÜKRÜ ÇETİNKAYA →
YÖKSİS Kayıtları — ISSN Eşleşmesi
The effects of organisational silence on work alienation in service enterprises
2019 ISSN: 1756-9850 Scopus
Prof. Dr. ALİ ŞÜKRÜ ÇETİNKAYA →
Makale Bilgileri
ISSN17569850
Yayın TarihiOcak 2019
Cilt / Sayfa18 · 480-498
Scopus ID2-s2.0-85073633457
Özet
Human resources are one of the most important resources for organisations in the current competitive work environment. However, this resource may, consciously or not, be treated in a way that may drive it into silence at organisations, and in result, alienation. This quantitative study aimed to determine the relationship between organisational silence and employee alienation at organisations. In this context, human-intensive service sectors, mainly health and tourism and hospitality sectors, were surveyed, and 425 valid responses were obtained from randomly selected employees working at such service providing organisations. The data were analysed by explanatory factor analysis and linear regression modelling. The results revealed that there was a significant relationship between organisational silence and alienation. Organisations get the highest potential of available human resources more when the factors that drive employees into silence are eliminated.
Yazarlar (2)
1
Ali Sukru Cetinkaya
2
Selcuk Karayel
Anahtar Kelimeler
Business research
Health services
Hospitality services
Organisational silence
Service enterprises
Tourism services
Work alienation
Kurumlar
Necmettin Erbakan Üniversitesi
Meram Turkey
Selçuk Üniversitesi
Selçuklu Turkey
Scimago Dergi (ISSN Eşleşmesi)
International Journal of Economics and Business Research
Q3
SJR Skoru0,204
H-Index15
YayıncıInderscience
ÜlkeSwitzerland
Economics, Econometrics and Finance (miscellaneous) (Q3)
Business, Management and Accounting (miscellaneous) (Q4)
Metrikler
6
Atıf
2
Yazar
7
Anahtar Kelime