Scopus
🔓 Açık Erişim
THE EFFECT OF HEALTHCARE COMMUNICATION ON PATIENT SATISFACTION IN INDIVIDUALS APPLYING TO EMERGENCY SERVICE
Asia Pacific Journal of Health Management · Aralık 2025
Makale Bilgileri
DergiAsia Pacific Journal of Health Management
Yayın TarihiAralık 2025
Cilt / Sayfa20
Scopus ID2-s2.0-105025242676
Erişim🔓 Açık Erişim
Özet
OBJECTIVE: This study aims to examine the impact of healthcare communication on patient satisfaction among individuals utilizing emergency services. Specifically, it focuses on understanding how the communication process during patients' most recent emergency department visits influences their satisfaction levels. METHODS: The study was conducted among individuals aged between 18 and 65 years who had applied to an emergency service within the past year in Türkiye. To assess patient satisfaction, the Emergency Service Patient Satisfaction (ESPS) Scale was utilized, and the Healthcare Communication (HC) Scale was employed to evaluate participants' perceptions of communication during their emergency care experience. The study analyzed demographic data from 579 participants, and simple linear regression analysis was used to determine the relationship between healthcare communication and patient satisfaction. RESULTS: The regression analysis revealed a statistically significant and positive relationship between healthcare communication (HC) and emergency service patient satisfaction (ESPS) (p < 0.05). It was found that healthcare communication accounts for 11.4% of the variance in patient satisfaction with emergency services (R² = 0.114). Moreover, each one-unit increase in healthcare communication resulted in a 0.337-unit increase in patient satisfaction perception (β = 0.337). CONCLUSION: The findings demonstrate that effective healthcare communication significantly enhances patient satisfaction in emergency service settings. These results underscore the importance of developing and strengthening communication skills among healthcare professionals as a strategic approach to improving patient satisfaction. Furthermore, focusing on communication processes can contribute substantially to enhancing the overall quality of emergency healthcare services.
Yazarlar (3)
1
Mehmet Yorulmaz
ORCID: 0000-0001-6670-165X
2
Burhanettin Uysal
ORCID: 0000-0003-2801-9726
3
Nidanur Demirhan
ORCID: 0000-0001-5524-6065
Anahtar Kelimeler
emergency service
healthcare communication
patient satisfaction
Kurumlar
Bilecik Şeyh Edebali Üniversitesi
Bilecik Turkey
Selçuk Üniversitesi
Selçuklu Turkey