Scopus
🔓 Açık Erişim YÖKSİS Eşleşti
A research to determine the effects of emoti{dotless}onal labour on emotional exhaustion and job satisfaction: The case of health insii{dotless}tutions
Mediterranean Journal of Social Sciences · Ekim 2013
YÖKSİS Kayıtları
A Research to Determine the Effects of Emotional Labour on Emotional Exhaustion and Job Satisfaction The Case of Health Institutions
Mediterranean Journal of Social Sciences · 2013 DOAJ (Directory of Open Access Journals), EBSCO Discovery Service
DOÇENT MEHTAP ÖZTÜRK →
A Research to Determine the Effects of Emotional Labour on Emotional Exhaustion and Job Satisfaction The Case of Health Institutions
Mediterranean Journal of Social Sciences · 2013 DOAJ (Directory of Open Access Journals), EBSCO Discovery Service
PROFESÖR (Ş) ADEM ÖĞÜT →
Makale Bilgileri
DergiMediterranean Journal of Social Sciences
Yayın TarihiEkim 2013
Cilt / Sayfa4 · 366-373
Scopus ID2-s2.0-84892542347
Erişim🔓 Açık Erişim
Özet
This study is to examine the relationship between emotional labour which is defined as workers' exhibiting appropriate emotions designated by the organization towards the customers of the organization, and emotional exhaustion and job satisfaction. In this context a field study was conducted on the employees of a health institution operating in the province of Konya. As a result of this study, it is found that there is statistically significant relationship between emotional labour and emotional exhaustion. Also, it was found that job satisfaction was decreasing as emotional exhaustion levels were increasing and there was a statistically significant relationship between emotional labour level and job satisfaction of workers. At the end of study, it was determined that there was statistically significant relationship between emotional labor and emotional exhaustion and that the levels of emotional labor of the employees, whose the level of job satisfaction are high.
Yazarlar (3)
1
Adem Öǧüt
2
Vural Çağlıyan
3
Mehtap Findik
Anahtar Kelimeler
Emotional exhaustion
Emotional labour
Job satisfaction
Kurumlar
Selçuk Üniversitesi
Selçuklu Turkey
Metrikler
1
Atıf
3
Yazar
3
Anahtar Kelime